New Patient Inquiry & Follow-Up System
Respond to new patient inquiries within minutes, answer common questions, and automatically follow up with interested prospective patients who haven't booked.
Give every eligible new inquiry timely attention and consistent follow-up without your team manually chasing every prospect.
Instant Inquiry Response
- Immediate SMS acknowledgment
- Immediate email acknowledgment
- AI outbound calling agent for eligible inquiries
- After-hours inquiry response
- Missed-call text-back where supported
AI Patient Coordinator
- Answers practice-approved administrative questions
- Helps prospective patients find the right next step
- Assists with appointment booking
- Escalates questions requiring staff involvement
- Operates within practice-approved communication boundaries
14-Day Follow-Up & Nurture
- Scheduled SMS follow-ups
- Scheduled email follow-ups
- Appointment booking links
- Follow-up based on inquiry and booking status
- Automatic stopping conditions when someone books or opts out
Long-Term Inquiry Nurture
- Weekly educational email newsletter
- Begins after the initial 14-day sequence for eligible contacts
- Content follows the practice's approved messaging
- Contacts exit or change sequences when their status changes
Outbound calls and SMS depend on applicable consent and practice-approved configuration. Weekly newsletters require appropriate email marketing consent.






